Are you looking for a reliable, full-time remote career with a steady schedule and no weekend shifts? Velocitii, a leading customer care and business solutions provider, is actively expanding its work-from-home customer service team.
In this role, you will act as a critical point of contact, helping customers and insurance agents navigate life insurance policies, claims, and financial service accounts. If you have strong communication skills and love problem-solving, this is an excellent opportunity to build a career in a growing industry.
Key Job Overview
Job Type: Full-Time, Remote
Schedule: Monday through Friday (shifts typically begin between 8:30 AM and 9:30 AM EST).
No weekends required!
Starting Pay: $16.00 to $17.50 per hour (varies by state of residence).
Hiring Locations:Candidates must reside in Arizona, Florida, South Carolina, or Texas.
Starting Pay Rates by State
Velocitii determines its starting hourly wages based on your local state guidelines:
Arizona (AZ): $17.50 per hour
Florida (FL): $16.50 per hour
South Carolina (SC): $16.00 per hour
Texas (TX): $16.00 per hour
Primary Responsibilities
As a Remote Customer Service Representative, you will handle incoming inquiries in a structured, fast-paced environment. Your daily tasks will include:
*Answering incoming calls from policyholders, beneficiaries, and insurance agents.
* Assisting callers with questions regarding life insurance policies, annuities, and account updates.
* Accurately documenting call details and navigating multiple software systems simultaneously.
* Maintaining strict confidentiality and security protocols when handling sensitive personal and financial data.
Requirements to Apply
To be considered for this work-from-home position, you must meet the following criteria:
Education: High school diploma or GED equivalent.
Location: Must reside in Arizona, Florida, South Carolina, or Texas.
Technical Skills: Comfortable learning new technology, troubleshooting basic internet issues, and navigating multi-screen setups.
Testing & Screening: Must pass a secure home internet speed test, a standard background check, and a drug screening.
Background (Preferred): Prior experience in a call center, healthcare, medical terminology, or financial/insurance services is a strong asset.
Benefits & Perks
Velocitii provides competitive perks to ensure their remote staff is well taken care of:
Free Telehealth (EZ Access MD): Free, unlimited 24/7 virtual doctor visits for you, your spouse, and your dependents (ages 2 to 25).
Paid Training: Comprehensive, fully paid training program to prepare you for success.
Paid Time Off: Generous PTO, plus special paid days off for your birthday and volunteer work.
Retirement & Protection: 401(k) plan with company match and company-paid life insurance.
FOR MORE INFORMATION AND APPLICATION:
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